Refund policy

7-Day Exchange Policy

We want you to be happy with every purchase from EShopNimra. If something isn't right, you can exchange it within 7 days of delivery.

Conditions for exchange

  • The item must be unused, unwashed and in its original condition, with all tags and packaging intact.
  • The exchange request must be made within 7 days of the delivery date.
  • Please keep your order number handy — it is on your confirmation email.

What can be exchanged

Wrong item delivered, damaged or defective item, or a different size/colour of the same product (subject to availability). If the replacement is not available, we will offer store credit or a refund of the item value.

What cannot be exchanged

  • Items that have been used, washed, stitched, cut or altered in any way (including unstitched fabric that has been cut).
  • Items without original tags or packaging.
  • Items marked as final sale or clearance.

How to request an exchange

  1. Email us at eshopnimra@gmail.com within 7 days of delivery with your order number, the item, and the reason (photos help for damage claims).
  2. Our team will confirm the exchange and arrange pickup or share the return address.
  3. Once we receive and check the item, the replacement is dispatched within 3–5 working days.

Return shipping

If we sent the wrong or a damaged item, return shipping is on us. For size or colour exchanges, the return shipping cost is borne by the customer.

Refunds

Refunds are issued only when a replacement is not available. Cash on Delivery orders are refunded via bank transfer or store credit within 7 working days of receiving the returned item.

Questions? Email eshopnimra@gmail.com — a real person from our team will help.